Utilities and Water

The Utilities Department is responsible for the supply and maintenance of all water and sewer services within the City of Flint. Operated from the Water Service Center, the Water Distribution and Sewer Maintenance Divisions convey water to your house and remove the sewage to the Water Pollution Control Facility. We repair the water, sanitary and storm sewer lines throughout the City of Flint. There are approximately 600 miles of sanitary sewers, 350 miles of storm sewers, and 600 miles of water mains in the City of Flint. The dedicated people of the WSC keep these lines flowing. The phones at the WSC are answered 24 hours per day. If you have any problem with your water, if your water is dark, if you see water leaking out of the ground or see a fire hydrant running, please call the Water Service Center to report a problem.

Water Service Center

THE UTILITIES DEPARTMENT IS RESPONSIBLE FOR THE SUPPLY AND MAINTENANCE OF ALL WATER AND SEWER SERVICES WITHIN THE CITY OF FLINT.

Operated from the Water Service Center, the Water Distribution and Sewer Maintenance Divisions convey water to your house and remove the sewage to the Water Pollution Control Facility. We repair the water, sanitary and storm sewer lines throughout the City of Flint. There are approximately 600 miles of sanitary sewers, 350 miles of storm sewers, and 600 miles of water mains in the City of Flint.
The dedicated people of the WSC keep these lines flowing.

The phones at the WSC are answered 24 hours per day. If you have any problem with your water, if your water is dark, if you see water leaking out of the ground or see a fire hydrant running, please call the Water Service Center to report a problem.

For Billing Questions, Please call Customer Service: 810-766-7015 Business Hours: Monday to Friday 7:30 a.m. to 4 p.m.

Water Department
Sewer Department

Water Treatment Plant

The Flint Water Treatment Plant employees are responsible for operating the water supply and purification system, including three drinking water reservoirs, four pump stations, four dams on the Flint River, and the water quality testing laboratory.

The Water Plant, which was originally constructed in 1952, underwent a major renovation in April 2014.  The renovations allows the City to filter and purify higher volumes raw water of which is to be supplied as a potable water to the City residents and service areas.  Flint currently purchases treated Lake Huron Water from Detroit as its primary water source.

Should there be any water quality complaints or requests for technical information regarding water quality, Holloway Reservoir, Kearsley Lake, Thread Lake, and Flint River water levels call for assistance.

Water Pollution Control

Water Pollution Control is City of Flint’s municipal wastewater treatment facility.  WPC provides treatment to all industrial, commercial, and domestic (residential) wastewater.   Municipal wastewater treatment is the single most important factor for insuring the water quality of the Flint River. WPC pumps the wastewater from homes, businesses, and industries to its plant on Beecher Road, cleans it, and then discharges it to the Flint River downstream of the City.  Without the diligent work of WPC employees to operate and maintain the facilities, the polluted water (sewage) would be discharged into the river. WPC tests and regulates discharges from industries to protect its facilities and the river from this kind of pollution. It also monitors any chemical spills and other harmful discharges that may enter the City’s stormwater collection system.

The plant is designed to treat 50 million gallons per day (MGD) and its maximum daily flow capacity is 75 MGD.  The facilities include the treatment plant and several remote pumping stations.  The plant influent is pumped from three main lift stations; two are located on plant grounds, while the Third Avenue (remote) Pumping Station is located near Kettering University.

When it rains, much additional flow may reach the plant. WPC has the ability to hold about 20 million gallons of the excess water temporarily in a large storage basin.  However, once the tank is full, the excess flows must be discharged. Before this water is discharged, excess flows are settled and disinfected with a bleach solution. All water discharged must be checked for quality and meet rigorous standards set and enforced by the Michigan Department of Environmental Quality and the U. S. Environmental Protection Agency.

The solids and other pollutants removed in the treatment process must be disposed of properly. In 2009, the City Flint signed a partnership agreement with Swedish Biogas International, LLC (www.bioworksenergy.com) for the reduction of sludge volume by implementation of an anaerobic digestion process.  The digestion process also produces biogas, which in the future will be used to make electricity. Other major renovations have been made, and more are underway at Water Pollution Control. WPC dewaters and incinerates its biosolids now, but in 2015, incineration will be eliminated, in favor of landfilling. Other lower cost disposal options may also be considered in the future.

For questions regarding the Industrial Pretreatment Program, the wastewater process, or to report a chemical spill call us below.

Water Reports & Communications

Resource Description Actions
Water System Facts Open File | Download
EPA 141.165 Chlorination Guidlines Open File | Download
Keep the Water Flowing Flyer Open File | Download
July 2015 Letter to Water Customers Open File | Download
U.S. EPA Lead Safety Tips Q&A Open File | Download
Quarterly Water Quality Report_Oct 15 Open File | Download
August 2015 MOR Open File | Download
Annual Water Quality Report 2020 Open File | Download
April 28, 2020: Notice of Environmental Assessment and a Finding of No Significant Impact Open File | Download
Flint-TTHM-Operational Evaluation Report August 2015 Open File | Download
Flint Mayor Water Support Request Open File | Download
Water Presentation to City Council 9-14-2015 Open File | Download
June 2015 MOR Open File | Download
July 2015 MOR Open File | Download
Veolia Water Quality Report to Flint Open File | Download
May 2015 MOR Open File | Download
Water Treatment Plant Monthly Operating Report May 2015 Open File | Download
Water Quality Update to Residents April 2015 Open File | Download
COF Water Advisory Comittee Questions & Answers March 2015 Open File | Download
Water Improvements (March 2015) Open File | Download
March Water Quality Report Open File | Download
Water Treatment Plant Upgrades March 2015 Open File | Download
Water Treatment Plant Monthly Operating Report Mar. 2015 Open File | Download
Water System Updates Open File | Download
Water Sysytem FAQ Update 2-16-15 Open File | Download
February 2015 MOR Open File | Download
Water Treatment Plant Monthly Operating Report Feb. 2015 Open File | Download
City of Flint Water System FAQ Open File | Download
CoF Water System Q&A Open File | Download
January 2015 MOR Open File | Download
Water Treatment Plant Monthly Operating Report Jan. 2015 Open File | Download
City of Flint Violation Notice – MCL TTHM 12_16_14 Open File | Download
December Water Quality Summary Open File | Download
December 2014 MOR Open File | Download
CoF Water Quality Report Summary Dec. 2014 Open File | Download
Operational Evaluation Report Open File | Download
TTHM Level Chart _ 2014 Open File | Download
Annual Water Quality Report 2014 Open File | Download
014 City of Flint Annual Water Quality Report Open File | Download
Revised-Public-Notification-Handbook-CWS Open File | Download

City of Flint Water Quality Concerns

The decision to switch to the Karegnondi Water Authority as the City’s permanent water source was made following extensive research and in-depth engineering studies. After entering into a contract with KWA and the subsequent termination of the existing water service contract by the Detroit Water and Sewerage Department, the same diligence was given in determining what source water to use while waiting for the community supported KWA water to arrive. The City concluded from this work that the Flint River presented a safe and financially responsible alternative water source. The decision to use the Flint River as an intermediate water source was approved by state regulatory officials in 2014 whereby the City was permitted by the Michigan Department of Environmental Quality to proceed with treatment of water from the Flint River.

The FAQ document below features questions presented by concerned citizens and the city’s responses to those questions.

Current System Compliance

All of the events surrounding the changes in the Flint water supply are available on our water system timeline below. The City of Flint Department of Utilities is dedicated to providing a high quality drinking water to the residents of the community. The Consumers Annual Report on Water Quality provides important information about your drinking water and is mailed once a year to all water customers. This report is a summary of the monthly operating report (MOR) and also contains operational information and statistics about the water and sewer systems. Download the full report below.

Additional information about your drinking water is available by calling the Flint Water Plant & Facilities at 810-787-6537. General drinking water information can be found on the USEPA website at www.epa.gov/safewater. For more information, please download our other water system reports. Additional information related to health concerns can be found in the Trihalomethanes Fact sheet and the Hard Water Rash Fact Sheet.

Water Facts

Want to know more information about City of Flint water?  Check out these helpful facts:

  • There are over 600 miles of distribution mains
  • There are over 7000 valves and 3909 hydrants
  • In 2006 there were over 46,000 users
  • In 2014 there were only 31,000 users
  • There are 10 test sites around the city
  • Over 100 tests are performed every month
  • Test are performed every 4 hours inside the plant

Download the full Water System Facts

Improvements

The City of Flint has made a number of improvements to the water system since November 2014, including hiring outside consultants to provide professional recommendations, increasing our internal testing abilities, implementing process controls, and reductions in water hardness.

For a full overview of the improvements we’ve made to the city’s water system, please download the reports below:

Technical Advisory Committee

These are the current members of the City of Flint / Veolia Technical Advisory Committee

Chair in Water Research
Dr. Joan Rose
Technical Advisory Committee President
Kirk Smith
Technical Advisory Committee Member
Jim Henry
Technical Advisory Committee Member
Don Kooy
Technical Advisory Committee – Assistant Water Plant Supervisor
Mike Glasgow
Technical Advisory Committee Executive Director
Larry Kohler
Technical Advisory Committee Member
Melanie Gavulic
Technical Advisory Committee District Supervisor
Mike Prysby
Technical Advisory Committee Member
Pete Levine
Technical Advisory Committee Member
Howard Croft
Technical Advisory Committee Professor
Dr. Laura Sullivan
Technical Advisory Committee Utilities Administrator
Daugherty Johnson
Technical Advisory Committee Water Plant Supervisor
Brent Wright
Technical Advisory Committee USEPA
Dr. Michael Wright
Technical Advisory Committee Property manager
Donna Cole
Building & Safety Office Code Development Technician
James Anderson

Citizens Advisory Committee

These are the current members of the Citizens Advisory Committee

Josh FreemanCity Council President
Rev. Al HarrisConcerned Pastors rep.
Karena HamletCEO Chamber of Commerce
Norbert BirchmeierCEO Hurley Medical Center
Russel HudsonPresident McLaren Flint
Nate Kopek DOCEO Genesys Health System
Jamie GaskinExecutive Director United Way
Jamie CurtisGC Commissioner
Jack StockKettering University
Rebecca FedewaFlint River Watershed Coalition
Pete LevineGC Medical Society
Clarence PierceCEO Hamilton Community Health Network
Jason CayaDowntown resident, owner downtown brewery
Mike MelenbrinkThe Torch restaurant owner/ city resident
Rick CarterF.A.C.T
Joe KingFlint Neighborhoods United – Chairman+
Chris ZuwalaFlint Neighborhoods United
Carma LewisFlint Neighborhoods United
Bill HammondFlint Neighborhoods United
Montel MenifeeState Senator Jim Ananich Office
Michelle Carnevale,State Senator Jim Ananich Office
Harvey HollinsGovernor’s Office
Amy HoveyKildee’s Office
Supt. Quintin MarshallCOGIC Alliance
Rena AgleGenesee Landlords’ Association
Aaron DionneGenesee Landlords’ Association
Shirley MiltonBrennan Senior Center
Tony MartinHasselbring Senior Center
Kathy BowlesVAAA
John ManseCatholic Charities of Shiawassee and Genesee Counties
Kevin KeeneConsumers Energy
Jeff WrightGC Drain Commissioner
jim HenryGC Health Dept. rep
Charles TommasuloFamily Service Agency
Mike SargentFlint Strong
Kevin M. RoachWhaley Children’s Center
Dr. Laura SullivanWoodside Church – Social Outreach Cmte.
Kathleen ReidFlint Water Access Committee, Woodside Church
Kimberly RoddyFlint Children’s Museum
Connie RussellResident, Pepisco Background
LaMonica Harris
Monica Driver
John Waddell
Diana Phillips
Florissa FowlerFlint Water Class Action group
Clair McClintonDemocracy Defense
Melissa Mays
Frances GilcreastNAACP
Mike TobiasFlint Eastside Business Association
Jackie PoplarChair Public Works Cmte.
Rita StanleyExecutive Director Big Brothers/Big Sisters
Larry WatkinsFlint Community Schools rep.
Beverley Walker-GriffeaMott Community College
Susan BorregoU of M Flint
Phil PhelpsState Rep Phil Phelps Office
Sheldon NeeleyState Rep Sheldon Neeley Office
Bob KittleFlint Downtown Small Business Association
Catherine SheppardSalvation Army