Utilities and Water

The Utilities Department is responsible for the supply and maintenance of all water and sewer services within the City of Flint. Operated from the Water Service Center, the Water Distribution and Sewer Maintenance Divisions convey water to your house and remove the sewage to the Water Pollution Control Facility. We repair the water, sanitary and storm sewer lines throughout the City of Flint. There are approximately 600 miles of sanitary sewers, 350 miles of storm sewers, and 600 miles of water mains in the City of Flint. The dedicated people of the WSC keep these lines flowing. The phones at the WSC are answered 24 hours per day. If you have any problem with your water, if your water is dark, if you see water leaking out of the ground or see a fire hydrant running, please call the Water Service Center to report a problem.

Water Service Center

THE UTILITIES DEPARTMENT IS RESPONSIBLE FOR THE SUPPLY AND MAINTENANCE OF ALL WATER AND SEWER SERVICES WITHIN THE CITY OF FLINT.

Operated from the Water Service Center, the Water Distribution and Sewer Maintenance Divisions convey water to your house and remove the sewage to the Water Pollution Control Facility. We repair the water, sanitary and storm sewer lines throughout the City of Flint. There are approximately 600 miles of sanitary sewers, 350 miles of storm sewers, and 600 miles of water mains in the City of Flint.
The dedicated people of the WSC keep these lines flowing.

The phones at the WSC are answered 24 hours per day. If you have any problem with your water, if your water is dark, if you see water leaking out of the ground or see a fire hydrant running, please call the Water Service Center to report a problem.

For Billing Questions, Please call Customer Service: 810-766-7015 Business Hours: Monday to Friday 7:30 a.m. to 4 p.m.

Water Treatment Plant

The Flint Water Treatment Plant employees are responsible for operating the water supply and purification system, including three drinking water reservoirs, four pump stations, four dams on the Flint River, and the water quality testing laboratory.

The Water Plant, which was originally constructed in 1952, underwent a major renovation in April 2014.  The renovations allows the City to filter and purify higher volumes raw water of which is to be supplied as a potable water to the City residents and service areas.  Flint currently purchases treated Lake Huron Water from Detroit as its primary water source.

Should there be any water quality complaints or requests for technical information regarding water quality, Holloway Reservoir, Kearsley Lake, Thread Lake, and Flint River water levels call for assistance.

(810) 787-6537

Water Reports & Communications

Water Reports & Communications. Table of 41 resources. Use the buttons below to load more rows.
Resource Description Actions
Annual Water Quality Report 2023 Open file (new tab) Download
Water System Facts Open file (new tab) Download
EPA 141.165 Chlorination Guidlines Open file (new tab) Download
Keep the Water Flowing Flyer Open file (new tab) Download
July 2015 Letter to Water Customers Open file (new tab) Download
U.S. EPA Lead Safety Tips Q&A Open file (new tab) Download
Quarterly Water Quality Report_Oct 15 Open file (new tab) Download
August 2015 MOR Open file (new tab) Download
Annual Water Quality Report 2020 Open file (new tab) Download
April 28, 2020: Notice of Environmental Assessment and a Finding of No Significant Impact Open file (new tab) Download

Current System Compliance

All of the events surrounding the changes in the Flint water supply are available on our water system timeline below. The City of Flint Department of Utilities is dedicated to providing a high quality drinking water to the residents of the community. The Consumers Annual Report on Water Quality provides important information about your drinking water and is mailed once a year to all water customers. This report is a summary of the monthly operating report (MOR) and also contains operational information and statistics about the water and sewer systems.

Additional information about your drinking water is available by calling the Flint Water Plant & Facilities at 810-787-6537. General drinking water information can be found on the USEPA website at www.epa.gov/safewater and Michigan.gov website at https://michigan.gov/flintwater/ For more information, please download our other water system reports. Additional information related to health concerns can be found in the Trihalomethanes Fact sheet and the Hard Water Rash Fact Sheet.

Progress Report on Flint Water

Water Facts

Want to know more information about City of Flint water?  Check out these helpful facts:

  • There are over 600 miles of distribution mains
  • There are over 7000 valves and 3909 hydrants
  • In 2006 there were over 46,000 users
  • In 2014 there were only 31,000 users
  • There are 10 test sites around the city
  • Over 100 tests are performed every month
  • Test are performed every 4 hours inside the plant