Customer Service

Our mission is to provide optimum customer service in the above areas in accordance with applicable laws and regulations, within approved budgets.

Contact Treasury-Customer Service

Customer Service
HOURS
Monday – Friday 9am – 4pm

Customer Service Center Division

Apart of the Finance Department of the City of Flint, the Customer Service department is responsible for the billing and collection of property taxes, city income tax, water and sewer bills, and all other city bills.

This includes the reconciliation, investing and reporting of all monies received. This requires extensive knowledge of state laws, local ordinances, generally accepted accounting principles, generally accepted auditing standards, as well as the evaluation and implementation of the best available computer software and hardware.

Commonly Requested Documents

Resource Description Actions
Flint W-9 2017 W-9 Open File | Download
Affidavit Info Department of Finance – Customer Service Affidavit Information Open File | Download
Water Affidavit This affidavit is filed pursuant to chapter 46… Open File | Download
Water Termination Notice of Termination of Lease Open File | Download
Water FAQs Frequently asked questions regarding the City’s water and sewer billing Open File | Download
Agent Card Customer Service Center Open File | Download
Water Assistance Program Information Open File | Download

Online Services

City of Flint now offers a convenient option to pay your City of Flint utility bills and property taxes online, 24 hours a day, 7 days a week.

Water Assistance Program

WRAP is a Water Residential Assistance Program. The WRAP number below is dedicated to our Flint residents. Visit the website below or call to learn more.