Mayor's Office

Onsite application support for WRAP water bill assistance resumes weekly Thursday schedule

Flint residents are encouraged to apply for the Water Residential Assistance Program (WRAP)—a two-year program that provides assistance to eligible, low-income households through water bill credits, arrearage assistance, and water conservation assistance, such as minor plumbing repairs.

WRAP representatives resume their normal schedule this Thursday, January 5 at Flint City Hall this week, following adjusted holiday hours. Representatives will continue to be available onsite every Thursday from 9 a.m. to 3:30 p.m. to help residents apply for the program.

Flint residents can enroll in WRAP online at, by phone at 313-386-9727 or in-person at the Flint City Hall Customer Service office.

The Great Lakes Water Authority Board of Directors recently approved the transfer of more than $1.5 million in additional funding for City of Flint residents through WRAP.

A newly implemented WRAP Income Based Plan (IBP) offers bill credits based on household income and amount of the water and sewer bill. The goal is that after bill credits are applied, the amount the household is expected to pay toward their water and sewer bill is three percent of the household’s income.

Participants can also receive conservation assistance and minor plumbing repairs. To participate in WRAP, an applicant must have household gross incomes at or below 200 percent of the federal poverty income thresholds, be responsible for paying the water bill, and own or rent the home.

Upon enrollment, a household will receive:

• Bill credits based on income and amount of water and sewer bill;

• Up to $1,200 in year one toward past due bills or back payments and an additional $1,200 in year two;

• Conservation measures and education, as well as minor plumbing repairs up to $2,000.