911 Calls in the City of Flint now go to the

Genesee County 911 Consortium

Make Your 9-1-1 Call Count

What EVERYONE should know when calling 9-1-1

An informed caller is the best caller. It’s extremely important to know how to help 9-1-1 help you. In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference. Here are a few things you can do to make that happen:

Know WHEN to call 9-1-1. 9-1-1 is for emergencies only. An “emergency” is a potential threat to life or property, which requires immediate response from law enforcement, a fire department, and/or emergency medical services. If you aren’t sure if your situation is an emergency, always err on the side of safety and call 9-1-1. We are the experts who can make the determination.

Know WHEN NOT to call 9-1-1. Being late for a meeting and unsure of directions on how to get there is more than likely an emergency to the individual, but it is not for public safety. Inappropriate use of a 9-1-1 system wastes resources and ties up emergency lines. No one wants to be on hold when they are in the middle of a true crisis.

Know WHERE you are. This is probably the most important information you can provide as a 9-1-1 caller. If you are inside a structure with an address, give it to the operator. If there are multiple levels to the structure, let 9-1-1 know which floor you are on. If you are not inside a structure, find landmarks, cross streets or any other identifying marker to assist emergency responders in locating you or the emergency.

Stay Calm. When you are on the phone with 9-1-1, we need you as our eyes and ears. While the situation may call for panicking, please try to remain as calm as possible. When a caller becomes hysterical, which can happen, it is difficult for the 9-1-1 operator to understand you. This often adds a delay in getting responders to you. If possible, remain calm and strong, and answer all questions to the best of your ability. Remember, help us to help those in need.

NEVER Hang Up. Even if you dial 9-1-1 by accident, or the situation has resolved itself, it is important to let the 9-1-1 operator know this. If the call is ended abruptly, 9-1-1 will assume something has gone very wrong and will spend time calling back or sending help when it is not needed. This greatly impedes the 9-1-1 center’s ability to take and dispatch services to on-going emergencies.