Investigative Reports
The Ombudsman has a duty to
investigate complaints, with the exception of those issues under  the jurisdiction of the Civil Service Commission.
 

   Investigative Process

Complainant's are advised to first exhaust other means available to solve the problem through administrative channels. If the Ombudsman does not have jurisdiction, the complainant is referred to the appropriate agency.

The Ombudsman provides a vital community service by referring over two thousand cases a year to agencies and organizations when the Ombudsman does not have jurisdiction or where the complainant has not first contacted the department in the first step to resolve the problem.

Once Jurisdiction has been determined, the Ombudsman can take a complaint. Complaints are filed in person, by telephone, or by letter, by those who feel they have been treated unfairly or have a disagreement with an administrative decision or policy. Anonymous complaints, in some instances, are also accepted.

A complaint is then thoroughly and impartially investigated. Evidence is collected and the facts of the case are determined. In some instances a case can be resolved or mediated. Other times the only solution is to criticize the official act or make a recommendation for change.
 

Investigative Reports
The Ombudsman has a duty to investigate complaints, with the exception of those issues under  the jurisdiction of the Civil Service Commission.
 

Complaint #007045 (under construction)

• Table of Contents w/Links to documents

Annual Reports

v Annual Report 2009-10

v Annual Report 2007-08

v Annual Report 2006-07

v Complaints by Ward 2007

© 2/7/2012