ITS - Department Structure

Network and Client Support
This group is responsible for the help desk function providing first and second level desktop support for all employees on all corporate software and hardware. Development and support of the data and voice network infrastructure within the city and outside to the Internet is also the responsibility of this section.

Web Solutions/Internet
The City web site contains a large amount of information. The site contains over 8,800 web pages with over 2,400 graphics used throughout the site. In February 2003 the website had over 11,600 hits per month. Today we average over 34,000 hits per month.

Although website statistics reveal the majority of the visitors are from the Flint area, many visitors are from around the United States (commercial, education, government, and military) and many of our visitors come from other parts of the world.
Web Services- Information Technology is also responsible for web page creation, hosting, and graphic design for the city departmental web pages. Our web services continue to look for new ways to be of assistance to the City Departments so citizens are informed by their web presence.   View Web Stats

Geographical Information Services  
GIS staff are responsible for the development and maintenance of City geographic information and applications.

Telecommunications  
The telecommunications Division is responsible for providing telecommunications support for the City and to coordinate and provide support for police, fire and 911 with the Information Services Department.

Training
City departments have access to Word Processing, Spreadsheets and Database using the Microsoft Office Suite.
The ITS Department supports a training area where periodic classes are offered on the various software programs used by the City.