Bill Pay Links 

 

 

PAY BY PHONE
Toll free #
1-877-354-6877


 





Return to www.cityofflint.com

Online Utility Bill Payment FAQ's

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Frequently Asked Questions

  1. How safe is the online payment system?

  2. What forms of payment can I use to pay property tax and water bills online?

  3. Are there any fees for using a credit card?

  4. Are there any fees for using ACH?

  5. Do I need to register on the City’s web site to use the Online Payment system?

  6. What information will I need to pay my property tax bill online?

  7. What information will I need to pay my water bill online?

  8. Can I pay more than one account with the same Online Payment transaction?

  9. What happens if I pay the wrong property tax bill?

  10. Can I make a partial payment?

  11. My Online payment was dishonored by my bank because I did not have sufficient funds to cover the payment or the account was closed.  What happens now?

  12. How do I know my payment was made?

  13. What is the Confirmation Number?

  14. How quickly will my payment be withdrawn from my bank account if I pay with ACH (savings or checking)?

  15. How will I know if my payment is received by the City of Flint before the bill due date?

  16. When will the City of Flint be able to see that my bill has been paid?

  17. I have enrolled, but I can't access my account information.  Why doesn’t my bill show up?

  18. I have forgotten my password.  How can I find out what it is?

  19. I just paid my bill.  Why doesn’t the “Amount Due” reflect the payment I just made?

  20. How do I change the account information on my Auto Pay setup?

     

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  1. Making payments online is actually as safe and dependable as paying by mail.  We have partnered with NoCheck, LLC to provide access to a state-of-the-art secure network for processing payments.  This system uses cutting-edge encryption technology to ensure that only those approved by you can have access to your confidential information.

     

  2. The City of Flint can accept ACH transactions (ACH stands for Automated Clearinghouse and is another term for electronic check) and the following credit cards for online payments of property tax and water bills: VISA or MasterCard.

     

  3. Yes, there is a convenience fee the processing agency charges for using credit cards.   The convenience fee is listed separately on the payment screen and will be added into your payment. View fee chart

     

  4. No fees are assessed for using the ACH option.

     

  5. Yes.  Anyone using the Online Payment system must register first.

     

  6. You will need your Property Tax Parcel Number, which is the ten-digit number, located in the shaded area on the top left corner of your bill.  If paying by ACH, the bank account number from which you are transferring the funds, and the bank or financial institution’s ABA routing number.  If paying by credit card, the credit card number, the three digit code on the back of the card and the name and billing address of the card holder.

     

  7. You will need your Account Number, which is the sixteen-digit number located in the top left corner of your water bill.  If paying by ACH, the bank account number from which you are transferring the funds, and the bank or financial institution’s ABA routing number.  If paying by credit card, the credit card number, the three digit code on the back of the card and the name and billing address of the card holder.

     

  8. No.  You will be required to start the Online Payment process over again for each account that you pay.  You can’t pay more than one account during one Online Payment transaction.

     

  9. Refunds of voluntary payments are prohibited.  Compare the legal description and the address on the screen with your own record of title before paying your property tax bill.  If you pay the wrong tax, the law holds you wholly responsible and your payment will not be refunded or adjusted.

     

  10. Yes, you can make a partial payment.

     

  11. Your payment will be rejected and you must choose another method of payment.  A $25.00 NSF fee will also be added to your account.

     

  12. After completing the payment process, a Confirmation Page with a corresponding Confirmation Number will be displayed.  You are encouraged to print this page for your records.

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  13. Your personal Confirmation Number is very important.  The Confirmation Number is used to track your payment.  After making a payment online, your Confirmation Number will appear on the final screen.

     

  14. Payments are processed on the date you specify as the payment date.

     

  15. Your payment should be made prior to 10:00pm on the date the bill is due.  (See bill for exact date).  The City will recognize the date and time printed on the confirmation page as the date of payment.

     

  16. It takes approximately 4 business days for the City of Flint records to be updated to show activity for your account.

     

  17. It is important that you verify that you have entered your correct account number.  If the correct account number has been entered and you are still having difficulty, please call 810-766-7015.

     

  18. You can have your password sent to your email address.  Click on the link “Forgot Password” on the logon screen and fill in the requested information.  Once this process has been completed, your password will be forwarded to you.

     

  19. The amount due reflects payments that have been posted as of the date shown.  It may take up to four business days before payments are reflected (posted) to your account.  If the payment is not posted after 4 business days, please call 810-766-7015 to speak to a Customer Service Representative.

     

  20. Login into your account - choose blue button labeled "Change Auto Pay Options".  See example:

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2006 City of Flint